Return and Refund

🛍️ Refund & Return Policy – Riveca

At Riveca, we strive to provide the best shopping experience with our personalized gifting products. Due to the nature of our offerings, certain restrictions apply for returns and refunds.

General Return Policy

Riveca products are made to delight. However, as opened or used products cannot be reused or resold, we do not accept returns once the order has been delivered.
Our products are customized and may include personal messages, gift sets, or uploaded images. Hence, returns due to preference change are not allowed.
Riveca is not responsible for damages caused by improper handling, storage, or application of the product. We recommend patch tests for products, where applicable.

📦 Refund Policy

We are not liable for damage post-delivery unless substantiated with proper proof.
An unboxing video is mandatory with original packaging to claim refunds for missing items, leakage, breakage, or incorrect products.
To claim a refund, email us at info@riveca.in or WhatsApp us at +91-9211607975 with subject line “Refund for Order #[Your Order ID]” along with clear images and videos of the issue.
If the package is tampered or visibly damaged, refuse delivery immediately and inform us within 24 hours.
If the order shows as delivered but hasn't been received, inform our team within 3 days of the delivery status.
Delivery charges are non-refundable as they are paid directly to logistics partners.
Refund claims must be raised within 24 hours of delivery.
If approved, refunds can take up to 15 days from the approval date to reflect in your account.

🔁 Return Policy

Returns are accepted only in rare cases of product damage (leakage, breakage, or incorrect items) during transit.
Customer must contact us within 24–48 hours of delivery in such cases. Claims made after this window will not be eligible.

🚫 Cancellation Policy

Orders can be cancelled before dispatch. A payment gateway fee of 2.5% will be deducted on paid order cancellations.
Refund for prepaid orders will be credited to the original payment method within 15 days.
Orders cannot be cancelled after dispatch. If returned after shipping, ₹75 will be deducted as handling charges.

❓ FAQ

Q1. How long does it take to receive my refund?

Refunds are credited within 15 days to the original payment account.

Q2. Are used or opened products eligible for refund?

No, only unopened, unused, and damaged products in original packaging are eligible for refund under valid claims.

Q3. How do I cancel an order placed by mistake?

Contact us immediately at info@riveca.in or +91-9211607975. If the order hasn't shipped, we'll cancel it and refund as per our policy.

For any further assistance, feel free to reach out to us via email or WhatsApp. We're here to help you shop confidently at Riveca.